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Good to know
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FRAMING:
You have the option to include one of our frames - ideal for sending directly to the recipient as a gift :)
** Please refer to the light wood frame in the close-up photos as the one we sell. Not the darker oak frame in the 'room set-up' photos **
A bit about our frames:
Choose from a natural bare-faced light wood (Ash), or a sleek painted black wood.
Width of frame is 15mm.
We use Clarity+ Glazing which is an exceptional grade acrylic. Acrylic is a lightweight shatter-resistant alternative to glass allowing for safe delivery. It is also more transparent, as there is no tint, and therefore will display the true colours of the artwork.
Acrylic glazing can also help to protect the framed item from fading caused by artificial UV light sources.
Pressed saw-tooth fixings on the back offering a landscape or portrait hanging orientation (with removable 2.5mm MDF back).
Please note - there is no mount included. -
All artwork is gicleé printed on 285gsm acid free fine art paper. The paper is lightly textured.
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UK DELIVERIES
Standard orders are processed between 1-3 business days. This does not apply to bespoke and personalised artworks which varies depending on the particular product – for these orders we will contact you once you have placed your order to confirm when you will receive your artwork proof.
We package all unframed A4 & A3 / 30x40cm prints flat in a protective card backed sleeve and reinforced envelope. All unframed 40x50cm prints are rolled in a robust cardboard tube.
We send all parcels via Royal Mail. You will receive an email once your purchase has been dispatched and a tracking number will be attached to your email, which will take you to the Royal Mail Track & Trace when clicked.
Free UK TRACKED 48 Delivery is offered for all orders. We give the option for Special Delivery by 1pm – a next day service – this is £7.50. When an order for non-personalised items is placed with Special Delivery, the items are printed, then dispatched on the following day.
Royal Mail advises delivery for TRACKED 48 services can be up to 3-5 working days.
DELIVERIES TO THE UNITED STATES
We are pleased to be able to send items to the US. We charge £9.50 for these parcels. You will receive an email once your purchase has been dispatched and a tracking number will be attached to your email, which will take you to the Royal Mail Track & Trace when clicked.
DELIVERIES TO EU COUNTRIES
Unfortunately, due to retrictions, we do not currently ship to countries within the EU or Northern Ireland.
Import Duties and Customs:
When ordering to a country outside of the UK, your items may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
RETURNS
All artworks are printed on-demand. We accept exchanges and refunds for non-personalised prints. Personalised/Bespoke prints are non-refundable.FAULTY/DAMAGED ITEMS
If anything arrives with you damaged, faulty or there is any other problem with your order then please contact us straight away at hello@placesandspacesartco.com and we will resolve it right away.
