Delivery and Returns
UK DELIVERIES
Standard orders are processed between 1-3 business days. This does not apply to bespoke artworks – for these orders we will contact you once you have placed your order to confirm when you will receive your artwork proof – bespoke designs normally take 2-3 weeks to complete.
We package all A4 & A3 / 30x40cm prints flat in a protective card backed sleeve and reinforced envelope. All 40x50cm prints are rolled in a tube.
We send all parcels via Royal Mail. You will receive an email once your purchase has been dispatched and a tracking number will be attached to your email, which will take you to the Royal Mail Track & Trace when clicked.
Free UK 2nd class Standard Delivery is offered for all orders. We give the option for Special Delivery by 1pm – a next day service – this is £7.50. When an order for non-personalised items is placed with Special Delivery, the items are printed, then dispatched on the following day.
Royal Mail advises delivery for 2nd class services can be up to 3-5 working days.
DELIVERIES OUTSIDE THE UK
We are pleased to be able to send items internationally. We charge £9.50 for all international parcels. You will receive an email once your purchase has been dispatched and a tracking number will be attached to your email, which will take you to the Royal Mail Track & Trace when clicked.
Import Duties and Customs:
When ordering to a country outside of the UK, your items may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
*ALL ARTWORK IS SOLD UNFRAMED
RETURNS
All artworks are printed on-demand. We accept exchanges and refunds for non-personalised prints. Personalised/Bespoke prints are non-refundable.
FAULTY/DAMAGED ITEMS
If anything arrives with you damaged, faulty or there is any other problem with your order then please contact us straight away at hello@placesandspacesartco.com and we will resolve it right away.